Terms and Conditions

the daily needs is a hyperlocal marketplace operating in Silchar, Assam. We help customers discover products and services from independent local vendors and providers, collect order details and payments, and coordinate fulfilment or delivery.

Vendors and service providers remain responsible for the products they supply, their availability, lawful sale, quality and the professional performance of booked services. We remain responsible for our platform, payment coordination and customer-support obligations described here.

You must be legally capable of entering a contract in India. If you are under 18, a parent or legal guardian must place the order or booking for you.

Account creation is optional for most purchases. You must provide an accurate name, reachable Indian phone number, delivery or service address and location pin where requested. You are responsible for activity performed through your verified account or phone number.

Product, package, visit, tax and delivery charges are shown in Indian rupees before payment. Availability and price can change until an order is placed. Fresh goods may have natural variation in appearance or final weight where clearly disclosed.

An on-screen acknowledgement means we received your request. An order is confirmed after required payment succeeds and the order enters fulfilment, or immediately for an eligible Cash on Delivery order. We may reject or cancel an order for unavailability, pricing error, unsafe delivery conditions, suspected misuse or a location outside coverage.

Available methods may include Razorpay Standard Checkout, direct UPI, wallet credit and Cash on Delivery. The payment screen shows methods available for that order. Prepaid orders enter fulfilment only after payment confirmation. Do not pay twice while a bank response is pending.

Razorpay and participating banks or payment networks process online payment credentials. We receive payment status and transaction references, not full card details, UPI PINs or banking passwords. If a payment is debited but the order is not confirmed, contact support with the order code and payment reference.

Goods delivery is limited to eligible addresses in and around Silchar. Coverage, delivery charges and available timing appear before checkout. ASAP and scheduled times are estimates affected by vendor preparation, rider availability, traffic, weather and access conditions.

The Shipping Policy forms part of these terms. You must keep the supplied phone reachable, provide safe and accurate access instructions, and arrange for someone to receive and inspect the order.

For non-doctor service bookings, the listing states the service scope, provider, price, ₹300 platform slot-booking fee, and available appointment slots. Doctor listings show their own booking fee and clinic location where relevant. A prepaid booking is confirmed only after payment succeeds.

You must provide safe access, accurate requirements and any information reasonably needed to perform the service. Additional work or materials outside the booked package require your approval and must not be charged through the original booking without disclosure.

Cancellation eligibility depends on whether a vendor has begun preparation, an order has been dispatched, or a service appointment is close to its start time. Perishable and made-to-order goods cannot be returned for preference after delivery.

The Cancellation and Refunds Policy forms part of these terms and states reporting windows, eligible reasons, refund methods and processing timelines. Nothing in these terms limits rights that cannot lawfully be excluded under Indian consumer law.

You must use the platform lawfully and reasonably. In particular, you must not:

We work to keep listings, prices and service availability accurate, but the platform may occasionally be interrupted or contain errors. We do not promise uninterrupted access, and we may suspend features for maintenance, security or legal reasons.

To the extent permitted by law, we are not liable for indirect or consequential loss. Our liability for a specific order is limited to the amount paid for that order, except where liability cannot legally be limited, including fraud, wilful misconduct or mandatory consumer protections.

Our Privacy Policy explains how customer data is handled. We may update these terms when services, payment methods or law change. The revised date will appear at the top and changes apply prospectively.

These terms are governed by Indian law. Courts with jurisdiction over Silchar, Assam will hear disputes, subject to any mandatory consumer forum or other jurisdiction available under applicable law. Contact customer support first so we can try to resolve the issue promptly.