Shipping Policy

This policy applies to groceries, food, fresh goods, gifts, supplements and other physical products shown as deliverable on the platform.

Service bookings are performed at the address or clinic shown during booking and are not shipped. Their appointment timing is governed by the selected slot and the Cancellation and Refunds Policy.

We deliver only to eligible addresses in and around Silchar, Assam. Coverage depends on the customer's location, nearby participating vendors, product availability and current delivery capacity.

Enter an accurate address and location pin during checkout. The platform checks serviceability before an order is placed. We do not currently offer interstate, international or postal courier delivery.

ASAP orders placed while the supplying vendor is open are normally prepared and delivered the same day. When scheduling is available, you may choose a future delivery time shown at checkout. Orders placed outside vendor hours must use an available later time.

Displayed times are estimates, not guarantees. Preparation time, fresh-item sourcing, rider availability, traffic, weather, events, building access and safety conditions can change arrival time. Order tracking shows the latest available status.

Any delivery fee, free-delivery threshold, tax and final total are shown before order submission. Charges can vary by current business rules, basket value, category or delivery location.

We do not add an undisclosed shipping charge after payment. Customer-approved additions, replacement items or a new delivery attempt may create a separate charge only after disclosure.

Prepaid orders begin fulfilment after payment is confirmed. Eligible Cash on Delivery orders begin after placement and are paid to the rider at handoff. An unpaid or failed prepaid order is not released for fulfilment.

We may contact you if an item becomes unavailable, fresh-item quantity changes materially or a substitution is proposed. We will not charge for a substitute without your approval. If fulfilment is impossible, the affected item or order is cancelled and handled under the Cancellation and Refunds Policy.

To complete delivery safely and quickly:

If a delivery is delayed, we will use available contact details to update you. Severe weather, road closure, public restrictions, emergencies or unsafe access may require rescheduling or cancellation.

If the address is wrong, the recipient is unreachable or safe access is unavailable after reasonable contact attempts, we may return or cancel the delivery. Refund eligibility and any already-incurred preparation or delivery cost are assessed under the Cancellation and Refunds Policy.

Contact support within 2 hours of delivery for a missing, incorrect, visibly damaged, leaking, spoiled or unsafe item. Share the order code and clear photos of the item, packaging and label where possible.

Keep the item and packaging until support responds unless doing so is unsafe. Eligible issues may be resolved through replacement, partial refund or full refund under the Cancellation and Refunds Policy.