Customer policy
Cancellation and Refunds Policy
Last updated 27 July 2026
This policy explains when goods orders and service bookings can be cancelled, which delivery issues qualify for a remedy, and how approved refunds are processed.
01
How to request help
Contact customer support by WhatsApp, phone or email and provide the order code, registered phone number, reason and requested resolution. For product-condition issues, include clear photos where possible.
Submitting a request does not automatically guarantee cancellation or refund. We check order status, vendor or provider work already completed, delivery evidence and payment records before confirming eligibility.
02
Cancelling a goods order
A goods order can be cancelled for a full refund when support receives the request before the vendor has confirmed or begun preparation. Contact us immediately; order preparation can begin soon after payment.
After preparation begins, cancellation is not guaranteed because perishable, fresh or made-to-order costs may already be incurred. After rider pickup or dispatch, customer-requested cancellation is normally unavailable. If we or the vendor cannot fulfil the order, we cancel it and refund the unfulfilled amount.
03
Cancelling a service booking
A service booking cancelled or rescheduled at least 4 hours before the appointment start is eligible for a full refund of the prepaid booking amount. Contact support to release the provider's reserved slot.
A cancellation within 4 hours or a customer no-show is normally non-refundable because the provider reserved the slot or began travel. If the provider or the daily needs cancels, cannot attend or cannot provide the booked service, the prepaid booking amount is fully refundable.
04
Returns and reporting windows
Because many goods are perishable, consumable or sourced specifically for an order, returns for preference are not accepted after delivery. Report eligible problems within these windows:
- missing, incorrect, damaged, leaking, spoiled or unsafe goods: within 2 hours of delivery;
- non-perishable sealed goods with a hidden manufacturing defect: within 48 hours of delivery;
- a materially incomplete or incorrectly performed service: within 24 hours after the appointment.
05
When a refund or replacement applies
After verification, we may offer replacement, re-performance, partial refund or full refund for:
- an item or service we cancelled or could not provide;
- a missing item, wrong item, material quantity shortage or undisclosed substitution;
- an item delivered damaged, spoiled, leaking, expired or unsafe;
- a duplicate payment or a payment collected for an order that was not created or fulfilled.
06
Refund amount and method
A full-order failure qualifies for the eligible item amount and associated delivery charge. A problem affecting only part of an otherwise completed order normally qualifies for the affected item amount. Approved service refunds cover the prepaid amount collected through the platform.
The externally paid portion is normally returned to the original online payment method or, for Cash on Delivery, to an Indian UPI or bank account supplied by the customer. Wallet credit used on the order is returned to the wallet. We may offer immediate wallet credit for an external payment only with the customer's agreement.
07
Processing timelines
We normally initiate an approved refund within 2 business days after verification. After initiation, expected credit times are:
- Razorpay, UPI, card or net-banking refund: usually 5–7 business days, depending on the bank or payment network;
- Cash on Delivery refund to a supplied UPI or bank account: usually 3–5 business days after valid details are confirmed;
- Daily Needs wallet credit: normally immediate after approval and usable on a future eligible order.
08
Failed, pending and disputed payments
If a payment fails but your bank shows a debit, the bank or payment provider may reverse it automatically. Allow up to 5–7 business days, then contact support with the payment reference if the reversal has not arrived. Do not repeat a payment while its status is pending.
Contact us before raising a payment dispute so we can check the order and transaction. This does not remove your right to approach your bank, Razorpay, a consumer forum or another lawful dispute channel.