Privacy Policy

This policy applies to the daily needs website, customer app, ordering, account, delivery, service-booking, support and notification features offered in India, and to the Daily Needs partner app used by our vendors and delivery riders.

We determine why customer information is used for these services. Independent vendors, providers and payment partners may also process limited information under their own legal duties and privacy terms.

We collect information you provide, information created by your orders and limited technical information needed to run and secure the service:

We use customer information only where needed to provide, protect and improve the service, meet legal duties or act on your request:

When you choose Razorpay Checkout, payment information is submitted to Razorpay and the relevant bank, card network or UPI participant. Their systems process the payment under their own privacy and security obligations. We receive the result and transaction identifiers needed to confirm, reconcile or refund the order.

We do not receive or store your full card number, CVV, UPI PIN, internet-banking password or one-time bank authentication code. Never send those credentials to our support team.

We do not sell customer information. We share the minimum needed with:

We use essential cookies or similar local storage to keep you signed in, retain a basket, protect sessions and remember service choices. We do not currently use third-party advertising trackers or sell browsing profiles.

Precise location and push notifications are optional device permissions. Location helps check coverage and assign nearby fulfilment. You can withdraw either permission in device or browser settings, though location-dependent or notification features may stop working.

The Daily Needs partner app is used by the vendors and delivery riders who fulfil orders. It handles the partner's own name, phone number, email, login sessions, payout details and the orders assigned to them, together with the customer contact and address information needed to prepare and deliver those orders.

Riders: while a rider is marked ONLINE in the partner app, we collect their precise device location continuously - including in the background, with the app closed or not in use - and stop as soon as they go offline or sign out. It is used only to assign the nearest rider to a new order, to guide the rider to the pickup and drop, and to show the customer the rider's live position on the tracking map while that customer's order is out for delivery. It is never sold, never used for advertising, and is retained only as long as needed for dispatch, delivery and support records. A rider can withdraw the permission at any time in device settings or by going offline; orders are then assigned from their recorded home-base location instead.

Riders' payout details: a rider enters their own bank account number, IFSC code and/or UPI id in the partner app so we can pay their delivery earnings. We use them for exactly that - paying the rider - and for the payment records we are required to keep. They are never shared with customers or vendors, never used for anything else, and a rider can change or clear them in the app at any time.

We keep account and operational data while your account is active or while needed to provide orders, support, wallet history and dispute handling. Payment, invoice, tax, fraud and transaction records may be kept longer where Indian law, banks or payment partners require it.

When information is no longer required, we delete or de-identify it using reasonable operational processes. Backup copies may remain for a limited period until routine overwrite.

You may ask to access, correct or delete account information, withdraw optional consent, or raise a privacy concern through Contact Us. We may verify the request using the registered phone or email before acting.

The Delete Account page explains the request steps and which legal or transaction records must be retained. Deleting an account does not erase records that we must keep for tax, payment, fraud, safety or dispute purposes.

We use encrypted network connections, restricted administrative access, signed sessions, payment-signature verification and other reasonable safeguards appropriate to the service.

No internet service can guarantee absolute security. Protect your phone, email and one-time login codes, and notify support promptly if you suspect unauthorized use.

The service is not directed to children under 18 acting independently. A parent or legal guardian must place an order or booking for a minor and provide any required personal information.

We may update this policy when services, providers or law change. The revised date will appear above. Contact customer support with privacy questions or complaints; include the registered phone or email but never payment passwords or PINs.